Frequently Asked Questions which are asked by our clients are answered here . The FAQs sections are updated regularly .
If you could not find an answer to your question here , contact us and we will be more than happy to serve you .
Can I return the shipment to the sender in case of a problem ?
Yes , you can by signing in to your account on 4Ship and selecting “return the shipment”. Return fees are shipping costs + 5$ .
Can I add a product to my shipment after a packaging request ?
You can add a product to your shipment after a packaging request . If the request for packaging was completed before you ask for addition to the shipment then a fee of 5$ will be incurred. Moreover, if the packaging process did not start yet then you will not be charged anything .
Can I receive a shipment which is not signed up in my name ?
No , all shipments should be in your name for you to receive them .
Can I upgrade my account from basic to premium ?
Yes , you can do it by signing in to your account and asking for an upgrade by contacting us .
Can I ask for magazines ?
No , this type of product is banned and prohibited . Click here for more about this matter.
What is insurance and how may I benefit from it ?
Insurance is an amount of money paid to compensate you for your products in cases of loss or damage during shipping . It is presented by the shipping company . 4ship liability ends as soon as the shipment is delivered to the shipping company .
How long it will take the shipment to get to my city ?
When you choose fast shipping , it will take 3 to 5 workdays . On the other hand , in case you choose economical shipping , it will approximately take about 7 to 10 workdays .
How is the weight calculated ?
Weight is calculated by the international shipping companies according to the weight or size (length x width x height) whichever is bigger . To know your shipment weight click here .
I could not complete purchase procedures by myself, can you help me ?
Yes , gladly . You can select the service of assisted purchase by 4Ship and we will buy everything you want on your behalf .
Does the shipping fees include customs or taxes ?
No it does not include customs or taxes which are charged by the customs in your country , but most personal shipments will not be charged any customs fees .
What is the mass weight ?
The mass weight is a method used by international shipping corporations to calculate weight by length , width and height .
How the order is delivered ?
The order is delivered right to your house .
What is the service of shipment collection ?
The service of shipment collection is to open all the purchases and gather them around in one box in the minimum possible way , and proper packaging and placing airbags inside the box to make sure it is delivered to you properly and safely .
I have ordered a prohibited product what shall I do ?
Login to your account in 4Ship , you can request to return the shipment to the seller within 10 work-days or you can ask for it to be destroyed .
My purchases were delivered to 4Ship storehouses but they were not listed in my page what shall I do ?
If the duration of its delivery exceeds 3 hours on a workday , you should inform us so that we can look for it . Sometimes the client’s ID is not registered on the shipment. In other words, we cannot manage to know whose this shipment is . All the shipments delivered on Saturday or Sunday are listed on the website on Monday .
I want to buy from a Chinese website but I could not communicate with the seller because he speaks Chinese can I get somehelp from assisted purchase service ?
Yes , we are glad to help as we are able of contacting sellers in Chinese English and Arabic .